Are you interested in joining the iTrust Insurance Group team? We look forward to meeting you!
Open positions.
If you’re looking to grow your career, work with a strong team, and make a meaningful impact, apply today and join iTrust Insurance. We’d love to talk to you.
Commercial Insurance Account Manager
Location:
Little Rock (In-Office)
About the Role:
We are seeking a Commercial Insurance Account Manager who thrives in a collaborative, fast-paced environment and takes pride in delivering strong client outcomes.
This role is more than a service position. You’ll be a trusted advisor, working alongside producers, carriers, and clients to deliver risk solutions, including exposure to complex and surplus & excess (E&S) placements.
Who We Are:
iTrust Insurance is an independent insurance agency founded in 2008 with a mission to provide client-first insurance solutions. We serve businesses and individuals across Arkansas, partnering with a range of carriers to deliver tailored coverage solutions.
As an independent agency, we don’t push one product. We provide guidance, advocacy, and expertise. Our role is to simplify insurance, help clients make informed decisions, and build long-term relationships rooted in trust.
We believe insurance is not a transaction. It’s an ongoing partnership. That mindset drives how we serve our clients and how we build our team.
Our Core Values
At iTrust, how we operate matters just as much as the results we deliver:
- Integrity – We do the right thing, even when it’s not the easy thing.
- Transparency – We ask better questions and provide clear, reliable guidance.
- Reliability – We follow through and show up consistently.
- Understanding – We take time to understand our clients’ risks and operations.
- Service Excellence – We are responsive, proactive, and dependable
- Trusted Relationships – We build long-term partnerships based on trust and accountability.
Key Responsibilities:
- Manage a portfolio of commercial insurance clients with a focus on retention, relationship building, and long-term value.
- Handle renewals, endorsements, and day-to-day service with precision and ownership.
- Partner with producers and carriers to market, negotiate, and place both standard and E&S business.
- Identify coverage gaps, exposures, and opportunities to better protect clients.
- Provide consultative guidance aligned with clients’ evolving needs.
- Maintain accurate documentation within the HawkSoft agency management system.
- Communicate clearly with clients, carriers, and internal team members.
What We’re Looking For
We are building a team of individuals who elevate those around them:
- Team-first mindset with a commitment to collaboration and shared success.
- Positive, growth-oriented attitude with a drive to improve.
- Strong sense of accountability and ownership of results.
- Clear, direct communicator who builds trust.
- Strong critical thinker who can analyze risk and make sound decisions.
- Coachable and adaptable, with a desire to learn.
- Confident and capable, with conviction in your work and recommendations.
- Strong alignment with our core values and client-first philosophy.
Preferred Qualifications:
- Experience in commercial insurance account management or similar role
- Knowledge of commercial lines coverages (GL, Property, Workers’ Compensation, etc.)
- Experience or exposure to surplus & excess (E&S) markets preferred
- Familiarity with HawkSoft (or similar agency management systems)
- Active insurance license (or willingness to obtain)
Why Join iTrust
This is more than a job. It’s an opportunity to be part of a growth-focused team:
- Collaborative, supportive culture where your voice is valued.
- Opportunities for professional growth and development.
- Exposure to complex accounts and E&S markets.
- Leadership that values initiative and continuous improvement.
- A workplace that recognizes and rewards performance.
- Competitive compensation and benefits, including health insurance and retirement options.
How to Apply
Please follow the below link to email your resume to .
In the subject line, please title your email Commercial Lines Account Manager – Applicant Name
This format helps ensure your application is reviewed promptly.
Please include three references in your resume. We also recommend highlighting relevant experience in commercial insurance, client management, and any exposure to complex or surplus lines business.
Optional: Introduction Video
You are also welcome to include a short (1–2 minute) introduction video. While optional, this is a great way for you to stand out.
You might briefly share your background, your experience, and what interests you about this opportunity.
No production needed. A simple, straightforward introduction is more than enough. You can film off your device or include a Loom link.
If you’re looking to grow your career, work with a strong team, and make a meaningful impact, apply today and join iTrust Insurance.
Personal Insurance Account Manager
Location:
Little Rock (In-Office)
About the Role:
At iTrust Insurance, our Personal Lines Account Managers act as trusted advisors, helping clients make informed decisions with confidence. You’ll work directly with individuals and families to help them understand their coverage, close gaps, and make confident decisions over time.
This role blends client service + relationship management + inbound sales. You’ll manage an existing book of business while also converting new opportunities.
What You’ll Do:
- Manage a portfolio of personal lines clients with a focus on retention and relationship growth.
- Handle renewals, endorsements, and day-to-day service with accuracy and ownership.
- Review policies and proactively identify coverage gaps and opportunities.
- Advise clients on home, auto, umbrella, and related coverages.
- Respond to and convert inbound new business opportunities.
- Provide clear, proactive communication that builds trust.
- Maintain accurate documentation in HawkSoft (or similar management system).
- Collaborate with team members and carrier partners to support client needs.
What Success Looks Like (First 6–12 Months)
Success in this role isn’t just activity—it’s measurable impact. You’ll be evaluated on:
- Retention: Strong client retention through proactive service and relationship management.
- Coverage Conversations: Consistently reviewing accounts and educating clients on gaps and options.
- Remarketing Activity: Identifying and remarketing accounts when appropriate to improve coverage or pricing.
- Cross-Sell Opportunities: Expanding client relationships by identifying additional needs.
- Client Experience: Positive client feedback driven by service quality.
- File Integrity: Clean, accurate, and well-documented accounts in the system.
The goal is simple: take care of the client in front of you, anticipate what’s next, and create long-term value.
What We’re Looking For:
- Experience in personal lines insurance (account management or similar role preferred)
- Strong understanding of home, auto, and umbrella coverages
- Ability to communicate coverage clearly and confidently
- Comfortable balancing service work and sales conversations
- Detail-oriented, organized, and accountable
- Team-first mindset with a positive, growth-oriented attitude
- Coachable and adaptable
Bonus if you have:
- Experience quoting and closing new business
- Familiarity with HawkSoft or similar systems
- Active P&C insurance license (or willingness to obtain)
- Active life license
Why Join iTrust:
- Collaborative, team-first culture where your voice matters
- Clear expectations and measurable goals
- Opportunities for growth and development
- Leadership that values initiative and improvement
- Competitive compensation + quarterly incentives
- Benefits including health insurance and retirement options
Who We Are
iTrust Insurance is an independent agency built on a simple idea: put the client first, always.
We don’t push products. We provide guidance, advocacy, and long-term support. Our goal is to help clients make informed decisions and build relationships that last.
Our Core Values:
- Integrity – Do the right thing, even when it’s not easy
- Transparency – Ask better questions and give clear guidance
- Reliability – Follow through and be consistent
- Understanding – Take time to truly understand client needs
- Service Excellence – Be proactive, responsive, and dependable
- Trusted Relationships – Build long-term partnerships
How to Apply
Please follow the below link to email your resume to .
In the subject line, please title your email Personal Lines Account Manager – Applicant Name
This format helps ensure your application is reviewed promptly.
Please include three references in your resume. We also recommend highlighting relevant experience in personal insurance, client service, and account management.
Optional: Introduction Video
You are also welcome to include a short (1–2 minute) introduction video. While optional, this is a great way for you to stand out.
You might briefly share your background, your experience, and what interests you about this opportunity.
No production needed. A simple, straightforward introduction is more than enough. You can film off your device or include a Loom link.
If you’re looking to grow your career, work with a strong team, and make a meaningful impact, apply today and join iTrust Insurance.
