Personal Lines Account Manager Job Opening →
iTrust Insurance is an independent agency located in Little Rock, Arkansas. We are looking for a friendly, detail-oriented and committed individual to fill our Personal Account Manager opening. In this role, you will be asked to maintain and create long-term, trusted relationships with our customers and community. Primary responsibilities will be to oversee and service a portfolio of customers by resolving billing issues, amending policies, reshopping and quoting new policies for existing and prospective clients, and providing coverage advice, et al.
This position will also collaborate with our sales team to achieve sales and retention quotas, while keeping our clients satisfied and engaged with our products and services in the long-run.
Health Insurance and retirement plan are available as benefits. This is an in-office (Little Rock, AR) position.
*Though not a requirement for this position, you will also have the opportunity to develop community relationships by attending networking events or periodically visiting local centers of influence. Travel <10%.*
JOB DUTIES
- Respond to incoming calls and emails concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Build and maintain strong, long-lasting client relationships
- Ensure timely and successful resolutions based on customer needs and objectives
- Follow-up on client interactions to ensure customer satisfaction
- Collaborate with Sales team to identify and grow existing client relationships through cross-selling, account rounding and win back attempts
- Maintain knowledge of carrier appetites and product offerings
Qualifications
- Experience in service/sales; a willingness to learn through training
- Excellent communication skills and customer service
- Solid organizational skills including attention to detail & multi-tasking skills
- Strong work ethic, dedication and ability to work well with others
- MS Word, Excel and Outlook experience
This position does require an active Property & Casualty Insurance License.
(License can be obtained following acceptance of job.)
Why Our Agency?
Unlike a call-center representative, or captive insurance company who only sells it's own proprietary products, our agency is 100% independent. This means we offer advice that is objective, and coverage that is flexible enough to fit the unique needs of you, your family, or your business.
Expert Advice
We are experts in insurance, and will help you find the best possible pricing and coverage for your specific needs and situation.
Only The Best Companies
Our agency represents a wide range of some of the best insurance companies in the country. We do all the heavy lifting for you.
We Have Your Back
Along with our insurance carriers, we offer claims and service support. Our advisors are here to help you, whenever, wherever.
What People Say About Us
"We have been with iTrust for many years. They take care of our personal and business insurance. iTrust is professional, attentive and very friendly."
Lisa H. - Google
"Excellent insurance agency! Buying my first house was a breeze because of the time taken to explain every little detail of the quote. Love working with these guys."
Lillie P. - Google
"Very knowledgeable about insurance. Also in today's time where customer service is not a priority, iTrust customer service is the absolute best!"
